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PROSPRPROJECTS
Your Privacy Matters

Privacy Policy

How we collect, use, and protect your personal information

1. Introduction

Prospr Projects, a division of the Prospr group ("Prospr Projects", "we", "us", or "our"), provides construction and renovation services to property owners in Cape Town. We are committed to protecting the privacy and personal information of our clients and website visitors in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data.

2. Information Officer

Our designated Information Officer under POPIA is:

  • Name: James Kieser
  • Email: [email protected]
  • Address: 1 Wessels Road, Green Point, Cape Town, 8001

3. What Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact information: full name, email address, and phone number, submitted through our quote request form or by direct correspondence
  • Project information: the type of project you are enquiring about (e.g. renovation, rental upgrade, project management) and any details you share about the property, scope, timeline, or budget
  • Correspondence: records of emails, calls, and messages exchanged with us while we prepare a quote or carry out works
  • Site-visit information: property address and site details recorded when we visit a property to assess a project
  • Device and browser information: IP address, browser type, operating system, and pages visited on our website (collected automatically)

4. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you: when you complete our quote request form, contact us via phone or email, or during a site visit
  • Automatically: through a strictly necessary browser-storage entry (local storage, not a tracking cookie) when you visit our website (see our Cookie Policy for details)

5. Why We Process Your Information

We process your personal information for the following purposes:

  • To respond to your enquiry and prepare a quote for construction or renovation work
  • To communicate with you about the progress of a quote, agreement, or project
  • To arrange and conduct site visits
  • To keep records of agreements and works carried out, as required for our business and legal obligations
  • To improve our website and services

6. Who We Share Your Information With

We may share your personal information with:

  • Resend: our email delivery provider, used to route quote enquiries submitted through our website to our team
  • Other divisions within the Prospr group (Prospr Real Estate, Prospr Management, Prospr Home Loans), but only where you have asked us to connect you with one of them for a joined-up property service
  • Subcontractors and suppliers, where necessary to quote for or carry out project work, and limited to what they need to do the job
  • Regulatory bodies, where required by law

We do NOT sell your personal information to any third party.

7. Your Rights Under POPIA

As a data subject, you have the following rights:

  • Right of access: to request confirmation of whether we hold your personal information and to request access to it
  • Right to correction: to request that we correct or update inaccurate personal information
  • Right to deletion: to request that we delete your personal information, subject to legal retention requirements
  • Right to object: to object to the processing of your personal information in certain circumstances
  • Right to complain: to lodge a complaint with the Information Regulator if you believe your rights have been infringed

8. Data Retention

We retain your personal information for as long as necessary to respond to your enquiry, deliver any agreed project, and meet our record-keeping obligations, and for a reasonable period thereafter in case of follow-up work or a dispute. After this period, your information will be securely destroyed or de-identified unless further retention is required by law.

9. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, or alteration. These measures include SSL encryption on our website, secure storage of electronic records, and access controls to limit who within our organisation can access your data. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Cookies

Our website currently sets only a strictly necessary browser-storage entry (local storage, not a tracking cookie). For full details, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a privacy-related complaint, please contact our Information Officer:

  • James Kieser
  • Email: [email protected]
  • Address: 1 Wessels Road, Green Point, Cape Town, 8001

13. Information Regulator

If you are not satisfied with our response to a privacy-related complaint, you have the right to lodge a complaint with the Information Regulator:

Effective date: July 2026